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Careers

Careers

Current Vacancies

Customer Care Consultant

The Customer Care Consultant (CCC) delivers excellent customer service, face to face and over the phone. They will provide focused member services ensuring accurate and timely information is provided in accordance with the requirements of PHI and the fund rules.

Risk Advisory Lead

The Risk Advisory Lead is responsible for providing advice and support in relation to risk management, compliance and legal matters as well as company secretarial support to the organisation.

This fulltime position based in our Launceston Wellness Hub.

Head of Risk and Resilience

In this role, you will be accountable to the CRO for the effectiveness and proper operation of risk, compliance, and crisis management strategies, processes, and internal control environments. You will be responsible for ensuring a consistent and robust approach to governance and crisis resilience throughout the organization. Your expertise will be crucial in maintaining our high standards and ensuring our organization is well-prepared for any challenges.

Reception/Admin Support

Join our company in this exciting and dynamic reception and administration support role. This varied position works closely with our Executive Assistant, and supports all departments to maintain a smooth and efficient office. 

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If you are not a St Lukes employee but have a passion for working with a like-minded organisation, please email peopleandculture@stlukes.com.au

Why Work at St Lukes

We are guided by our values and they are at the core of everything we do. Our values are:

Stewardship: Taking care of the future

We encourage creativity and respond to the needs of our members to stay healthy, get well quicker, live better with illness and deliver peace of mind through the considered and innovative management of risk, capital, resources, people and products.

Respect: Respect the individual

Our people put the team ahead of their personal success and commit to building the capacity of each other and our organisation through respect, communication, empowerment, valuing the individual strengths to serve our members.

Experience: Value the engagement

We are dedicated to partnering with our members and our people to deliver exceptional service, actively engaging with our community to build our reputation as innovative leaders in the health insurance industry.

Innovation: Dare to disrupt

We are committed to creating an ambitious and proactive environment that focusses on and encourages forward thinking and new ideas, partnerships, embracing change and continually enhancing the member experience.

Integrity: Do right, be real and be brave

We are professional and honest in our working relationships striving for fairness in our decision making and in our treatment of one another that ultimately affects the business outcomes and builds member trust.

Employee Benefits

At St Lukes, your health and wellbeing matter to us, we value and appreciate your contribution and want to help you develop your skills to grow and succeed, which is why we have developed a range of benefits to make sure you get the most out of your working and personal life.

Health Benefits:

  • Free Influenza immunisation
  • Access to our Employee Assistance Program.
  • Discounts with our partnered brands
  • Salary sacrifice to your superannuation
  • Christmas Club savings account
  • Monthly Health Coach visits onsite, providing personalised support for injury, fatigue and health concerns for our employees.
  • Purchased Leave policy
  • Discounted Health Insurance
  • Paid Parental leave
  • Will consultation

Appreciation

  • Circulating positive feedback
  • Team events
  • Birthday and service milestone celebrations
  • Work/life harmony
  • Purchase additional leave policy
  • National award recognition
  • Flexible work arrangements where available
  • Reward and recognition program
  • Workplace giving program

Opportunity

  • E-Learning:  All our customer care team are supported through a qualification, including Certificate IV in General Insurance (Health Insurance).
  • Individual development opportunities with tailored professional development plans
  • Career opportunities and pathways across different business units
  • Study assistance on application
  • Access to self-driven learning resources
  • Internal secondments and promotions
  • Leadership and emerging leader programs
  • Succession planning