How to claim
St Lukes offers a range of ways for our members to claim on their Health Insurance policy. That includes through Customer Care Centres and Agents, the post, and more. Find a way to claim that suits you.
St Lukes participates in the Health Industry Claims and Payment Service (HICAPS). HICAPS is an electronic claiming process which offers members automatic claims processing at the point of service.
Members with Extras cover will be issued with a St Lukes membership card that provides access to the HICAPS service. Your St Lukes membership card will be activated once all waiting periods have been served, we have received your transfer details from your previous insurer if you are transferring and we have received your first premium payment.
HICAPS is available at participating dentists, optometrists, physiotherapists, podiatrists, chiropractors, clinical psychologists, occupational therapists, acupuncturists, remedial masseurs, dieticians and speech therapists.
St Lukes offers HealthPoint as a claiming option. HealthPoint is an application which allows providers to process electronic private health fund claims through their EFTPOS terminal.
Customer Care Centres and Agents
Claims can be paid at any St Lukes Customer Care Centre or agency.
St Lukes Customer Care Centres are cashless. That means you will still be able to submit your claim at one of our centres, however we will not be able to process these for you immediately. St Lukes aims to have your benefits paid into your bank account within three days of claim submission.
You will need your St Lukes membership card in order to claim at an agency and agents are restricted from paying benefits on some services.
St Lukes Connect
We’re always looking for new ways to connect with you, and we want to make it easy for you to get the most out of your Health Insurance at a time and place that suits you.
St Lukes Connect is your one-stop destination for your Health Insurance needs. It is available on our website and as an app on your phone.
We have added loads of new features that will help you on your health journey, including:
BENEFIT LIMITS: You will now be able to keep track of your Extras limits to see how much benefit you have remaining for the calendar year.
CLAIM ON THE GO: Simply login to St Lukes Connect to make a claim. Choose who you are claiming for on your policy, take or upload a picture of your receipt, and click submit. It’s that easy.
PAYMENTS: View your current payment details, make a regular payment, choose to pay a different amount or pay your policy up to a specific date.
DIGITAL CARD: For those members who use an Android device, you can use tap-and-pay at treatment providers who use HICAPS terminals.
UPDATE YOUR INFORMATION: From adding a child to your policy through to updating your contact details, take control of your Health Insurance at a time that suits you.
Download a claim form
Download and complete a claim form and send it to:
PO Box 915
Launceston, TAS 7250
Please make sure all receipts and supporting documents are enclosed with the claim form.
Hospital claims and most inpatient medical claims will be sent directly to St Lukes by the provider.
Receive your benefit request by direct credit
You might have already paid your provider for services being claimed. St Lukes makes it easy. You can have your benefit refund deposited directly into your nominated bank, building society or credit union account.
To choose this method of benefit payment, download and complete a Benefit Deposit Request Form.