Website Terms of Use 
This website (“the website”) and the St.LukesHealth Mobile Claiming App (“the app”) are owned and operated by St. Luke’s Medical and Hospital Benefits Association (St.LukesHealth) and will be referred to as "we", "our" and "us" in these Terms & Conditions.

Using our website and app 
When using the website or the app, you agree to be legally bound by these Terms & Conditions as varied from time to time and updated versions will be posted to our website. 

Without prejudice to the above, by using or accessing our website and/or our app, you agree to be legally bound by these Terms & Conditions as they apply to your use of or access to our website and app. 

If you do not wish to be bound by these Terms &  Conditions then you may not use our website or app. 

You must ensure that the personal information you provide is accurate and complete and that all registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal and sensitive information (including other person's on the policy), please read our Privacy Policy on this website. 
Applicability of online materials 
Unless otherwise specified the materials published on our web site and app are presented solely for your private, personal and non-commercial use. 

We have used all reasonable endeavours to ensure that our web site and app complies with Australian law. However, we make no representations that the materials on our web site or app are appropriate or available for use in locations outside of Australia. 

Copyright & monitoring 
The contents of our website and app are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site and app are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website or app for the sole purpose of using it as an information resource for our health insurance services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site or app including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any (but not restricted to) questionnaire and forms. 

Linked sites 
We make no representations whatsoever about any other websites or apps which you may access through our website and app or which may link to our website or refer to our app. When you access any other website or app you understand that it is independent from us and that we have no control over the content or availability of that website or app. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website or app and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or web master. 
Our website uses cookies to help improve your user experience.  Cookies are small text files that are placed on your device when you access a website.  They are very common and used by many websites.  Cookies do not contain any personally identifying information about you. Most browsers have the option to disable cookies in the browser settings.
St.LukesHealth uses cookies to:

  • Perform analytics on the use of our website and pages visited;
  • Enable access to online services; and
  • To save preferences you have previously set on our website. 

Availability of our website and app
We will try to make our website and app available but cannot guarantee that our website and app will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and app and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device. 

We reserve the right to alter, suspend or discontinue any aspect of our website or app or the content or services available through it, including your access to it (applicable only to our website). Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new services or resources shall be subject to these Terms & Conditions.
The information on the website and app are provided in good faith on an ‘as is’ basis with no express or implied warranties of any kind as far as is permissible under applicable laws.  To the extent allowed by law, neither St.LukesHealth nor any of its agents or employees will be liable for any errors or omissions in the contents or functions of the website and app, including errors or omissions due to negligence.
The information on our website and app is general in nature and does not constitute advice.  The resources provided by third-party contributors, including health professionals, are not a substitute for professional advice from your physician or health care provider.  Any third-party products or resources mentioned by contributors to our website do not constitute or imply a recommendation or endorsement from St.LukesHealth. 
You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using the website and app.
St.LukesHealth is committed to keeping the personal information you entrust to us private and confidential and we have measures in place to meet this expectation.  However, we are unable to guarantee that information you choose to share with us via the website, the app or the internet generally will be secure. Therefore, you accept that any information you provide to St.LukesHealth via the website or the app is at your own risk. 
Any information that you provide to St.LukesHealth via the website or the app will be handled in accordance with our Privacy Policy.
 Governing Law
These Terms & Conditions are governed by, and are to be construed in accordance with, the laws of the State of Tasmania and the Commonwealth of Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the Courts of the State of Tasmania and Courts entitled to hear appeals from those Courts in respect of any proceedings that relate to these Terms & Conditions.

If any part of these Terms & Condition is found by a court to be invalid or unenforceable under any statute, regulation, ordinance, executive order or other rule of law, such provision(s) will be deemed deleted but only to the extent necessary to comply with such statute, regulation, ordinance, order or rule, and the remaining provisions of these Terms & Conditions will remain in full force and effect.
For Claiming Terms and Conditions, please click here

Version Control
These Terms & Conditions were updated on 12 July 2019.

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