How to Claim

Claims can be paid at any St.LukesHealth customer care centre or agent. You will need your St.LukesHealth membership card in order to claim at an agency and agents are restricted from paying benefit on some services.

To find a customer care centre or agent, please click here.

Download and complete a claim form and send it to:

Claims Department
St.LukesHealth
PO Box 915
Launceston, TAS 7250

Please ensure all receipts and supporting documents are enclosed with the claim form.

Hospital claims and most inpatient medical claims will be sent direct to St.LukesHealth by the provider.

Claims can be submitted using your smartphone by downloading the St.LukesHealth App.
When installing the app for the first time, you will need to provide your membership number, email address, mobile number, your date of birth and the names of all dependants listed on your policy. To submit a claim, simply take a clear photo of the account, press the confirm button, select who the claim is for and press send.

 

If you have already paid your provider for services being claimed, St.LukesHealth can offer you the convenience of having your benefit refund deposited directly into your nominated bank, building society or credit union account.

To choose this method of benefit payment, download and complete a Benefit Deposit Request Form.

St.LukesHealth participates in the Health Industry Claims and Payment Service (HICAPS). HICAPS is an electronic claiming process which offers members automatic claims processing at the point of service.  Members with Extras cover will be issued with a St.LukesHealth membership card that provides access to the HICAPS service. HICAPS is available at participating dentists, optometrists, physiotherapists, podiatrists, chiropractors, clinical psychologists, occupational therapists, acupuncturists, remedial masseurs, dieticians and speech therapists.

HICAPS Go is a smartphone app that allows St.LukesHealth members to find a practitioner in their area, get a quote, calculate their rebate and pay. HICAPS Go is available to selected allied health practitioners such as physiotherapists, chiropractors, osteopaths, myotherapists, podiatrists and remedial massage therapists. For more information, visit HICAPS Go.