Somewhere to start

Making a start can be the hardest part of managing mental health. That’s where we can help. We’ve partnered with Talked to help members take the first step to accessing mental health support sooner. With one 50-minute telehealth appointment with a registered psychologist*, free each calendar year for eligible St Lukes members. Just another way we’re working to make Tasmania the healthiest island on the planet.

If you or someone else is in immediate danger, call 000.

What is Talked and how can they help?

Talked is an online psychology service that connects you with a registered psychologist through telehealth appointments by video, phone or webchat. Making it flexible, private, secure and easy to use. Giving you the choice of psychologist through a free 15 minute video call to find a practitioner that’s right for you.

Talked may be helpful if you:

Are looking to speak with a psychologist from home or another private place
Are finding it hard to make an appointment with a local psychologist
Are experiencing stress, anxiety, low mood, grief, relationship concerns, work pressure or changes in how you are coping
Would like practical strategies and support from a registered psychologist
Want help early, before things feel harder to manage

You don’t need a GP referral to get started, and for eligible members* your first FREE session sits outside your existing Mental Wellness annual limit or benefits. And there’s no out of pocket costs to pay.

What are the benefits of Talked?

A free psychology session for eligible members*

Eligible members* can receive one free 50-minute session with a qualified psychologist each calendar year^ on top of their mental wellness benefit limits on their policy.

Try before you commit

Free 15 min video or text chat with the psychologist to try before committing to a session.

Ongoing discounted support available

Ability to arrange a bulk billed Mental Health care plan within the platform to continue subsidised care through Medicare OR continue psychology using Extras product benefits. Plus, St Lukes memebrs can access a reduced cost for any ongoing appointments.

Easy access to appointments

Telehealth appointments available within 12 hours, with extended hours across 7 days and no geographic constraints.

Online resources and tools

Access to the Talked wellbeing platform, available 24/7. Explore articles and learning materials covering a wide range of mental health topics, from managing stress and sleep to relationships and parenting.

Support tailored to you

Screening tools through the validated surveys, wellbeing check ins that can be fed back to the psychologist to tailor support.

See how Talked works

Watch this short video to learn how to access Talked, choose a psychologist and book an online appointment.

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Who is eligible to access Talked?

St Lukes members can access the Talked wellbeing platform and online resources.

Eligible members can also access one St Lukes funded telehealth appointment with a general psychologist per calendar year, with no out-of-pocket cost for that session*. This session is funded by St Lukes and does not need to be claimed through Medicare.

To be eligible for the funded psychology session, you need to:

Be a current St Lukes member and up to date on premium payments
Hold eligible Extras cover* that includes a mental wellness benefit^

Eligibility will be checked when you access Talked. If you are not eligible for the funded session, you may still be able to access Talked services at the St Lukes member rate or explore other support options.

Frequently asked questions

: Eligible St Lukes members^ can access one funded telehealth appointment with a general psychologist through Talked per calendar year. This means there is no out-of-pocket cost for that session.
: The funded Talked session is designed to sit outside your existing Mental Wellness annual limit. This means it will not reduce your usual Mental Wellness benefit limit.
: You do not need a GP referral for the St Lukes-funded Talked psychology session. If you need ongoing sessions, your Talked psychologist may suggest accessing a bulk billed GP appointment within the platform or speaking with your GP about a Mental Health Treatment Plan, which can help you to access Medicare-subsidised psychology sessions.
: After your first session, you can talk with your psychologist about what support may be helpful next. You may choose to continue with the same psychologist through Talked, speak with a GP about a Mental Health Treatment Plan, or explore other mental health supports.
: Yes. Talked offers flexible telehealth options, including video, phone and webchat appointments.
: Talked delivers appointments through a secure online platform. As with any health service, we recommend you join your appointment from a private place where you feel comfortable talking openly. Nothing you discuss with your psychologist will be shared with St Lukes.
: If you are not eligible for the funded session, you may still be able to use Talked at the St Lukes member rate or explore other support options.
: Talked is not an emergency service. If you or someone else is in immediate danger, call 000. Information on other helplines can be found here.

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Take the first step

To find out if you’re eligible to access one free 50-minute telehealth session*, or just to find out more, sign up to Talked today!

* Available to St Lukes members who hold eligible Extras cover (Starter Extras, Wellbeing Extras, Super Extras, Packaged Ultimate Gold, Pasplan), have served their two month waiting periods and have an active and financial policy.

^ Per person, per calendar year.