Ask a health navigator
Have you just been given a diagnosis and you're not sure where to start?
Are you taking steps to improve your health and wellbeing, and need help finding services?
Are you having trouble working out the aged care system?
Finding health and wellbeing services can be hard. We can help!
Our Health Navigators are here to help to listen to your needs, provide you with information*, and connect you with services that can help you on your health and wellbeing journey. And the best news it's completely free^ for every Tasmanian, member or not.
*All information provided through health navigation is for information purposes only and is not suitable for the advice of a qualified health professional.
^If you use the services of a provider we have suggested, there may be fees involved.
Here are some questions we received recently from some participants:
I’ve been told by my doctor that I have a high risk of heart disease and that I need to improve my lifestyle, but I don’t know where to start.
We know there’s a lot of information online, and it's hard to know what you can trust. Our Health Navigators can help you find resources to get started on your journey to better heart health. If you want to get clinical advice around diet and exercise, we can help find a service near you such as a dietitian or exercise physiologist. Some people find it helpful to get support and motivation from others, through group exercise or support groups. If this sounds like something you would enjoy, we can help you find out if there are any near you.
I want to get a skin check but the only clinic I know of has a long waitlist, and I’m not very good on the computer. Are there any other options near me?
It’s great that you’re making your skin cancer screening a priority. We know it can be tricky to look for other options when you don’t have easy access to the internet, so our Health Navigation team is here to help. We can put together a list of other clinics that have better availability, and then you can book in with whichever one suits you best.
If you’re a St Lukes member and you’re unsure whether your policy covers a skin check, our friendly St Lukes Customer Care team can help you out with that.
I need to find a physiotherapist with a special interest in shoulder rehabilitation; can you help me find a clinic near me?
We completely understand wanting the peace of mind that comes with seeing someone who specialises in a certain area. Our Health Navigators would be more than happy to help you narrow down the options and find clinics near you. We regularly speak with physiotherapy clinics across Tasmania to learn about their areas of expertise, so we can point you in the right direction. We can also show you how to look this information up yourself. Many allied health clinic websites list each clinician’s special interests, which can make it much easier to find the right fit.
I think I will need a mobility aid after my surgery. Where would I get this from and are there options to hire instead of buy?
We can do the groundwork for you in finding Government subsidised or privately funded options for hiring or purchasing mobility aids. As we can’t give any clinical advice, we can’t tell you what mobility aid you will need but once you find this out from your doctor or allied health professional we can help you find out how and where to get it and if there are any ways to reduce the cost.
So if you have a question, or just need a hand getting started on your journey, reach out to one of us today. You can book an appointment with the team or fill in the form below. Please allow two business days for a response.
Ask a Health Navigator
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