Ask a health navigator
Have you just been given a diagnosis and you're not sure where to start?
Are you taking steps to improve your health and wellbeing, and need help finding services?
Are you having trouble working out the aged care system?
Finding health and wellbeing services can be hard. We can help!
Our Health Navigators are here to help to listen to your needs, provide you with information*, and connect you with services that can help you on your health and wellbeing journey. And the best news it's completely free^ for every Tasmanian, member or not.
*All information provided through health navigation is for information purposes only and is not suitable for the advice of a qualified health professional.
^If you use the services of a provider we have suggested, there may be fees involved.
Here are some questions we received recently from some participants:
I want to get a skin check but the only clinic I know of has a long waitlist, and I’m not very good on the computer. Are there any other options near me?
It’s great that you’re making your skin cancer screening a priority. We know it can be tricky to look for other options when you don’t have easy access to the internet, so our Health Navigation team is here to help. We can put together a list of other clinics that might have better availability, and then you can book in with whichever one suits you best.
If you’re a St Lukes member and you’re unsure whether your policy covers a skin check, our friendly St Lukes Customer Care team can help you out with that.
I have arthritis in my knees but I’m trying to delay surgery. My GP suggested I see an exercise physiologist and I’m also interested in some group exercise classes for seniors – can you help me find some nearby options?
Chatting with your GP is always a great first step - they’re the best person to guide you on what kind of exercise is safe and suitable for managing your symptoms. While Health Navigators aren’t able to offer health advice ourselves, we’re here to help with what comes next. We can look into clinics and exercise groups nearby, so all you need to do is pick the one that feels right for you.
I have been told I need to see a physio after my joint replacement surgery and I’d prefer to find someone that can visit my home. I also feel a bit lost about what kind of care is available to me post-op, can you help?
We certainly can! We understand how important it is to connect with a clinician in the comfort of your own home, especially after a procedure. Our Health Navigators regularly speak to clinics statewide and can find out if there are any physiotherapists near you that offer home-visits. We can also see what post-op services are available in your community and give you useful questions to discuss with your healthcare team about your needs once you leave hospital.
My grandmother lives alone and I’m worried about her falling over and hurting herself. I’ve heard about fall detector devices, but I don’t know where to start looking.
There are lots of devices to choose from, ranging from basic SOS buttons to more advanced smartwatch-style options that detect falls. Our Health Navigators can guide you through the options so you can work out what might be best for your loved one. We can also help you find tips and resources to make your grandmother’s home safer and reduce fall risks.
So if you have a question, or just need a hand getting started on your journey, reach out to one of us today. You can book an appointment with the team or fill in the form below. Please allow two business days for a response.
Ask a Health Navigator
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