Careers

Why Work at St.LukesHealth

We are guided by our values and they are at the core of everything we do. Our values are:

Stewardship: Taking care of the future

I do my job well and know what it takes to deliver effective, meaningful and honest outcomes for our members. I make things better for members and accept my part in seeking good outcomes for everyone. People are important to me and to the organisation. I will behave in a way that encourages rather than discourages the members. I have information that is important to members, I will ensure I consider all their needs and work with others to meet those needs.

Respect: Respect the individual

I lead by example and set a high standard that motivates and encourages high achievement in others. I have the power to make a difference in a member’s life and will ensure I treat everyone respectfully. I consciously devote my time and energy towards guiding and helping our members. I am thoughtful and considerate when dealing with members, demonstrating kindness and patience.

Experience: Value the engagement

Good outcomes are the key focus of my service delivery. My attitude determines my altitude and I approach everything in a positive and constructive manner. I am a good listener and show sensitivity to the needs of members. I will solve members’ enquiries and issues promptly and I will ask for help when I need it.

Innovation: Dare to disrupt

I strongly believe I can make a difference through my own efforts and acknowledge the efforts of others. I make decisions that can improve what we do and I am always looking at ways to do things better. I ask insightful questions to encourage others to think for themselves and solve their own problems. I am most effective when I am part of a team, contributing new ideas and supporting change.

Integrity: Do right, be real and be brave

I know what I am good at and I do this to a standard of excellence when dealing with members. I act professionally and have pride in my appearance, my attitude and my demeanour. I see the best in people and motivate them to develop their skills so we can achieve better outcomes for our members. I show members they matter by being warm, sincere and sensitive to their feelings.

We strive to push the boundaries here at St.LukesHealth by having high standards of customer care ensuring that we meet the needs of our members.

Employee Benefits

Your health and well-being is important to us, which is why we have developed a range of benefits to make sure you get the most out of your working and personal life.

Our health benefits include:

  • A 25 percent discount on your private health insurance when you sign up or transfer to St.LukesHealth
  • Free Influenza immunisation
  • Discounted entry into fun runs that support charity
  • $100 towards the purchase of a fitness tracking device
  • Access to our Employee Assistance Program.
  • Discounts with our partnered brands
  • Salary sacrifice to your superannuation
  • Christmas Club savings account
  • Monthly Healthy Business Performance Group visits onsite, providing personalised support for injury, fatigue and health concerns for our employees.

Appreciation

At St.LukesHealth we value our staff and the work they do.  We value the remarkable customer service our staff give to our members and recognise that they go above and beyond.
We recognise our staff by:

  • Circulating positive feedback: Member feedback is important to the St.LukesHealth team.
  • Team events: At St.LukesHealth we celebrate both big and small successes of the individual and the wider team. We bring our people together through team events that provide St.LukesHealth with the opportunity to thank our staff for their efforts.
  • Birthday and service milestones: We value our dedicated and loyal staff members each month with a birthday morning tea and formally recognise staff achievements and milestones as they occur.
  • National award recognition: In 2016 and 2017, St.LukesHealth was named Australia’s number one private health insurer at the Roy Morgan Customer Satisfaction Awards.

Opportunity

At St.LukesHealth we give you the opportunity to grow and develop your skills.  We have made a significant investment in our professional development programs to enable our employees to make a career out of doing what they love. Our growth means we are placed to offer career opportunities and pathways to ensure we retain our staff while building on their passion and knowledge.

We provide opportunity by:

  • E-Learning:  All our customer care team are supported through a qualification, including Certificate IV in General Insurance (Health Insurance).
  • Individual development opportunities with tailored professional development plans
  • Study assistance on application

Join the team

If you are not a St.LukesHealth employee but have a passion for working with a like-minded organisation, please email recruitment@stlukes.com.au

Our Provider Network

St.LukesHealth has agreements with a number of medical and allied health providers.
St.LukesHealth has agreements with a number of medical and allied health providers.

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