claiming options

St.LukesHealth is a participant in the Health Industry Claims and Payments Service (HICAPS).

HICAPS is an electronic claiming process which offers members the convenience of automatic claims processing, on the spot at the point of service. Members with extras cover will be issued with a St.LukesHealth card which will provide access to the HICAPS network. HICAPS is currently available at participating dentists, optometrists, physiotherapists, podiatrists, chiropractors, clinical psychologists and occupational therapists.

Claims can be paid at any St.LukesHealth office or claims agent. 

You will need your St.LukesHealth card in order to claim at an agency. Agencies are restricted from paying benefit on some services.

If you have already paid your provider for services being claimed, St.LukesHealth can offer you the convenience of having your benefit refund deposited directly into your nominated bank, building society or credit union account. To choose this method of benefit payment, download and complete a Benefit Deposit Request Form.