taken home the prestigious 2016 Roy Morgan Customer Satisfaction award for
Private Health Insurance.
The award was
announced at a packed Melbourne venue last week and caps off a stellar 2016
for the expanding Tasmania company which also won eight of the 12 monthly
customer satisfaction awards for the private health insurance industry.
based company’s opposition included the nation’s largest health insurers such
as Bupa, Medibank, nib and ahm.
Chris Williams said the not-for-profit organisation had come a long way since
it was established in Launceston, 65 years ago.
“Winning this award is a great honour for all
St.LukesHealth staff, our executive team and board members,” said Mr Williams.
“We understand that consumer preferences are
always changing and therefore in order to best service the needs of our
members, we as a business need to change too.
“The fact we are a smaller, locally managed
private health insurance company means we
are nimble enough to quickly make changes to the organisation and all profits
are directed back in the business.
“Our goal is to deliver high quality private
health insurance to all Australians, with the highest degree of customer
“St.LukesHealth has made many innovative
changes to the way were deliver private health insurance over the past few
“This award proves these changes have been
well received by our customers and have made their private health insurance
“We have invested resources into the
development of a Mobile Claiming Application. This mobile technology provides
an easy and useful mobile experience for all members. The app is cutting edge
amongst the Hospital and Medical Benefits System (HAMBS) fund community, with St.LukesHealth
being one of the first health insurance funds in Australia to provide such a
“Across Tasmania, we have also redefined the
face-to-face customer experience, moving away from a bank teller style set up
and turning our Customer Care Centres into spaces where St.LukesHealth staff
can truly engage with the customer to find them the best outcome.
“St.LukesHealth is moving away from the old
indemnity model for health insurance, to be an innovative organisation
empowering its members.”
For any enquiries
Manager – Brand
0447 501 406