Hospital claims and most inpatient medical claims will be sent direct to St.LukesHealth by the provider. Claims for extras benefits can be made by one of the following methods.
Mobile Claiming App
Submit claims quickly and easily on your St Lukes Health Fund mobile app by simply registering a few details, taking a photo of your receipt and pressing submit. Available on iPhone and Android.
Point of service (hicaps)
St.LukesHealth is a participant in the Health Industry Claims and Payments Service (HICAPS).
HICAPS is an electronic claiming process which offers members the convenience of automatic claims processing, on the spot at the point of service. Members with extras cover will be issued with a St.LukesHealth card which will provide access to the HICAPS network. HICAPS is currently available at participating dentists, optometrists, physiotherapists, podiatrists, chiropractors, clinical psychologists, occupational therapists, acupuncturists, remedial masseurs, dieticians and speech therapists.
HICAPS Go is a smart phone app available on Apple and Andriod devices, and allows St.LukesHealth Members to find a practitioner in their area, get a quote, calculate their rebate, and pay - all with their smart phone. Currently HICAPS Go is available to selected allied health professionals, such as physiotherapists, chiropractors, osteopaths, myotherapists, podiatrists and remedial massage therapists. Download the app to find a practitioner in your area, or visit www.hicaps.com.au/go to find out more.
Customer Care Centres and agents
Claims can be paid at any St.LukesHealth customer care centre or claims agent.
You will need your St.LukesHealth card in order to claim at an agency. Agencies are restricted from paying benefit on some services.
Download a claim form
Download and complete a claim form and send it to;
PO Box 915
Launceston, TAS 7250
Please ensure all receipts and supporting documents are enclosed with the claim form.
Receive your benefit refund by direct credit
If you have already paid your provider for services being claimed, St.LukesHealth can offer you the convenience of having your benefit refund deposited directly into your nominated bank, building society or credit union account. To choose this method of benefit payment, download and complete a Benefit Deposit Request Form.