Launceston-based health insurance company St.LukesHealth has taken out a national customer satisfaction award for the second year.
Pitted against some of the nation’s largest health insurers, the Tasmanian not-for-profit organisation won the 2017 Roy Morgan Customer Satisfaction Award for Private Health Insurer of the Year in February.
The fund was also named Private Health Insurer of the Year in 2016.
St.LukesHealth CEO Paul Lupo said the award was a huge vote of confidence in the hard work and dedication of the company’s board and staff.
“To support the health and well-being of our members, in the past 12 months alone, St.LukesHealth has implemented a new postnatal service for Northern Tasmanian mothers, introduced an online medical health record system, and taken the lead in rolling out HICAPS Go to provide greater transparency for our customers around out of pocket costs,” Mr Lupo said.
“As the first to adopt the HICAPS Go mobile app for our membership in Tasmania, we are providing a simpler and easier way to find and book appointments with health practitioners, and manage their healthcare, while also greatly improving our member’s experience.
“We hope this preventative approach will ultimately improve our members’ long-term health outcomes, assist them to navigate the health care system, as well as demonstrate the real value of health insurance.
“Introducing the HICAPS Go app also means that our members will be the first to have access to a digital membership card and keep us aligned with our member’s growing demand for online services.”
Joining St.LukesHealth at Agfest will be the team from the Healthy Business Performance Group, who will provide health checks to visitors on the days.
The HBP group specialises in improving the health and well-being of its corporate customers by implementing confidential one-on-one consultations in the workplace.
Consultations can address any aspect of a person’s health; ranging from something as simple as drinking more water, through to comprehensive musculoskeletal assessments and injury management.
The group’s purpose is to help people stay healthy, get well and live better by supporting their healthcare needs.
Visit St.LukesHealth at Site 808 Eighth Avenue.