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St.LukesHealth Number One for Customer Satisfaction Australia Wide!

Friday, 7 October 2016

Celebrating the recent success is Brandine Campbell, Gwen Espie, Helen Cowley, Deb Sweeney, Zac Pearce and CEO Chris Williams

St.LukesHealth has been named by Roy Morgan Research as Australia's number one private health insurer for customer satisfaction for an incredible six months in a row.

In what is an absolutely amazing achievement St.LukesHealth has been in the number one spot for March, April, May, June, July and August in 2016. 

Beating the biggest funds across the country, in an industry where competition is fierce, St.LukesHealth Members, Australia wide, have rated this Tasmanian based, Not for Profit Organisation as best in class.

CEO Chris Williams said “It’s humbling that our members continue to rank us so highly, especially in such a competitive market as health insurance. It really reflects the passion our customer care team have for taking care of our members”. 

“Being truly focused on our members means as soon as they walk into one of our customer care centres or call our team over the phone, they know their getting the best advice from knowledgeable and experienced staff”.

“To stay consistently on top, we continue to innovate with things such as Gap Free Preventative Dental and our Mobile Claiming App. State wide we’re refreshing our customer care centres and reinvesting into the local community”

“The new look customer care centre approach is a step away from the old counter style method of service from a bygone era, which is really a closed environment for interacting with members”.

“In terms of customer engagement we are more about the personal interaction and discussion. The customer should feel relaxed in talking to a St.LukesHealth customer care consultant”.  

“We continue to innovate and strive to be the first and best choice for Tasmanians when it comes to private health insurance”.

“Our products are innovative and affordable, designed to help our members stay healthy, get well and live better. Said CEO Chris Williams.

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