St.LukesHealth - Australia’s Number One Health Insurer for Customer Satisfaction
St.LukesHealth has been named as Australia’s number one health insurer for customer satisfaction by Roy Morgan Research (January 2015).
Roy Morgan Research, Australia’s best known and longest established market research company announced this month the winners of their Customer Satisfaction Awards for January 2015. Taken from a sample of 23,691 health insurance consumers the winner is decided from the overall highest percentage for customer satisfaction.
Rated above the other 35 health funds Australia wide, St.LukesHealth was rated at 90% for its overall customer satisfaction by its members.
CEO Chris Williams said “This success is a reflection of the commitment and level of service provided by our customer care staff across Tasmania".
Benched marked against the other funds St.LukesHealth has beaten out its bigger competitors.
“For us this is the top award we look to in the industry, it’s a fiercely contested accolade which we are proud to have achieved” said Mr Williams.
“We understand that health insurance can be complex and it’s our ability satisfy people concerns on affordability and that they have the most suitable cover for their need that’s sets us apart from our competitors”.
“We pride ourselves on our customer service and we make sure that the experience whether face to face, by phone or over the internet is one which will make it easy’.