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St.LukesHealth a cut above the rest

Friday, 8 August 2014

Tasmanian not-for-profit private health insurer, St.LukesHealth, has shown it is a cut above the rest when it comes to personalised service, rating second in the nation for customer satisfaction in the latest Roy Morgan survey (June 2014).

The survey, conducted monthly, samples customers from private health funds across Australia, asking them to rate a product or service, with the results rounded to the nearest whole per cent.

St.LukesHealth CEO Chris Williams said the organisation was thrilled to receive such an excellent rating nationally, which has continued to rise since August 2013.

Mr Williams credited the results to his team of dedicated, local staff, saying it paid to have friendly people on the ground to talk to members about their individual health insurance needs.

“Customer satisfaction is embedded in the St.LukesHealth philosophy and it is encouraging for everyone at the organisation to see the results and to know their hard work is being recognised nationwide,” Mr Williams said.

“We have known for some time that satisfaction is a prime concern for people with private health insurance, especially as it can be quite a complex type of insurance and people need to be satisfied they are getting what they pay for.

“While our major market is Tasmania, we do have members in other states and territories who have stayed loyal to us for the very reason that they are satisfied with our personalised service."

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